Office Automation — DU B.A. (V.S.) Modern Office Management Previous Year Question Papers

Attempt, any five questions. In case of any discrepancy in the language, questions printed in English will prevail. 1. Define office automation. Explain its objectives in modern business management. Discuss the key challenges associated with shifting from manual system to automated systems. 2. Explain the role of AI and chat services in modern offices. Discuss the risks of over-dependence on digital tools. 3. Define e-office. Explain features and benefits of e-office. What are the legal and ethical considerations associated with using, office automation tools? (b) What is the use of digital signature and e-sign in E-file management system ? 5. What is ERP ? Discuss the various modules of ERP. Identify recent trends and its future implications in modern business. Explain VoIP and IVRS systems. Discuss their application in customer services. Explain the importance of data security and authentication in office automation systems. Describe working etiquettes and ethical practices in digital workplaces. 8. Write short notes on any two : (a) Key management services (b) ERP life cycle (e) Hardware devices in e-office.