Tour Guiding and Escorting — DU B.A.(V.S.) Tourism Management Previous Year Question Papers

Parts of the questions to be attempted together. 1. Analyze the importance of professional skills and personal qualities in tour guiding. 2. Discuss the role personal hygiene and grooming in tour escorting. 3. Evaluate the role of government regulations in the approval and licensing of tour guides.. 4. While guiding at a historical site, tourists show a lack of interest. Explain how you would apply interpretation and communication techniques to engage the group effectively. 5. Discuss problem-solving strategies for issues such as lost baggage, medical emergencies and missing tourists. 6. Critically examine ethical and professional considerations in group handling - and tour management. • 7. You are managing a group of tourists from different cultural backgrounds with varied expectations. Design a strategy to ensure group coordination, satisfaction and conflict resolution during the tour. 8. During a tour, you observe that a local vendor is overcharging tourists from your group. As a tour guide/escort, how would you handle this situation while maintaining ethical standards and customer satisfaction ?