Communication in Management — DU B.Com (P) Previous Year Question Papers

1. What do you mean by communication? Why the business communication is important within as well as 1 outside the organization. (5+5+5) What do you mean by barriers to communication? : Describe the various barriers which used to effects the business Communication in a reputed organization. 6. Explain any three: (5x3) (a) Formal and Informal Communication (b) Web-conferencing and Teleconferencing (c) Resume and CV (d) Adjournment of meeting (e) Importance of culture in business communication 5. An oral presentation is a popular way of communication in a professional environment. What are the basic key components of the oral presentation? "Reports are basic management tools used in decision making" justify? What are the different procedures of writing the reports? (7+8) What are the responsibilities of a good listener? Describe the different stages to active listening. "Good listening is an invaluable skil", define the barriers to effective listening. (7+8) 3. Explain the 7Cs of communication? How do these contribute in making a business letter effective? Prepare imaginary Curriculum Vitae, along with cover letter, for applying a job of marketing manager in a multinational company. (7+8) 4. Define any two types of interviews. Explain the different roles of the Interviewer and Interviewee in case of job interview of a hotel manager. (8+7) Explain the characteristics of group discussions. Define the role of managers in group discussions.