Crisis Management in Retail — DU B.Voc – Retail Management & IT Previous Year Question Papers

Unique Paper Cod.e : 6322483603 1. What is crisis? What ,are the various stages of crisis, Explain with example. (9+9) 2. What do you mean by stakeholder crisis? How does stakeholder crisis undermifie organization's success? 3. What do you mean by financial crisis? Taking example of global financial crisis of 2008, explain your answer. 4,. What are the different types of audits to anticipate crisis? Explain venerability. audit in detail. (9+9) 5. What is the role of social media in crisis? Take example of Domino P,izza to explain how company used social media to deal with reputational crisis of 6. What do you mean by onlirie reputation management? What is the role of search engine optimization (SEO) in on line reputation management? (9+.9) 7. How can an organization prepare itself to deal with pandemics? What is the difference between pandemic and epidemic?. (9+9) What is the objective of Disaster Management Act, 2005? What is the difference between ,natural and man-madet disaster? (9+9)