Life Insurance — DU B. Voc – Banking Operations Previous Year Question Papers

DISCIPLINE SPECIFIC CORE COURSE – 13 Management Information Systems CREDIT DISTRIBUTION, ELIGIBILITY AND PRE-REQUISITES OF THE COURSE Course title & Code Credits Credit distribution of the Pre-requisite course criteria of the course Lecture Tutorial Practical/ 4 3 1 0 NIL NIL Learning Objectives: To provide the understanding and use of management information systems in an office and organization. Learning Outcomes: After completing this course, students shall be able to: 1. Relate the basic concepts and technologies used in the field of management information systems. 2. Compare the processes of developing and implementing information systems. 3. Outline the role of the ethical, social, and security issues of information systems. Unit I: Conceptual Foundations (10 Hours) Management Information Systems - Need, Purpose and Objectives - Contemporary Approaches to MIS - Information as a strategic resource - Use of information for Competitive advantage - MIS as an instrument for the organizational change. Nature and scope of MIS- Structure of MIS- Types of MIS- -Definition of system-system related concepts Information, Management and Decision Making - Models of Decision Making Classical, Administrative and Herbert Simon's Models - Types of information-Porters Five Forces Model. Unit II: Information Technologies (10 Hours) Information Technology - Definition, IT Capabilities and their organizational impact - Telecommunication and Networks - Types and Topologies of Networks - IT enabled services such as Call Centers, Geographical Information Systems etc. Data Base Management Systems - Data Warehousing and Data Mining, Systems Analysis and Design - Systems Development Life Cycle - Prototyping -Application of DBMS using MS Unit III: Business Applications of IS (10 Hours) e-Commerce , e-Business and e- Governance .e-Commerce infrastructure. e-Commerce Applications and payment systems.e-Business and e-Governance. Customer Relationship Management system(CRM) System. Supply chain Management (SCM) System. Tools - Object Oriented Systems (Only introduction to these tools & techniques), Decision Support Systems - Group Decision Support Systems - Executive Information Systems - Executive Support Systems - Expert Systems and Knowledge Based Expert Systems - Artificial Intelligence. Unit IV: Management of IS (10 Hours) Information system planning-creating an IS plan. IS development and project Management. System development life cycle- system development Models. IS Implementation and change management Unit V: IS Security and control and ethical and social issues of ISs (5 Hours) IS Security threats -protecting information system - IS security technology- IS security level.Ethical responsibility of business professionals. Social issues of IS. Suggested Readings: 1. Management Information Systems, Laudon and Laudon, 7th Edition, Pearson 2. 3. 4. 5. Education Asia Management Information Systems, Jawadekar, Tata McGraw Hill