Hospital Policies — DU B. Voc – Healthcare Management Previous Year Question Papers

Attempt Five out of the seven questions. 1. (a) Explain CARE Protocol? (b) Discuss Patient Restraint Policy types, guidelines, and legal considerations? (9,9=18) 2. Describe the Patient Feedback system and Complaint Management Process with examples in healthcare settings? (18) 3. Write a detailed note on Patient & Family Education? Explain the significance of patient identification policy in a healthcare setting. (9,9) 4. (a) What are Adverse Events? (b) A visitor is found carrying a knife in the hospital waiting area. Explain step-by step actions that hospital staff should take in this situation? (9,9=18) 5. Discuss in detail the policies under Access , Assessment and Continuity of Care (AAC ) in hospitals? (18) 6. Describe the NABH standards for care of patients with reference to COP1, COP2, COP3, COP18 & 7. Describe the process of Incidence Investigation and Analysis. Explain the benefits of conducting thorough investigations and the importance of Root Cause Analysis (RCA). (18) Attempt Five out of the seven questions. 1. (a) Explain CARE Protocol? (b) Discuss Patient Restraint Policy types, guidelines, and legal considerations? (9,9=18) 2. Describe the Patient Feedback system and Complaint Management Process with examples in healthcare settings? (18) 3. Write a detailed note on Patient & Family Education? Explain the significance of patient identification policy in a healthcare setting. (9,9) 4. (a) What are Adverse Events? (b) A visitor is found carrying a knife in the hospital waiting area. Explain step-by step actions that hospital staff should take in this situation? (9,9=18) 5. Discuss in detail the policies under Access , Assessment and Continuity of Care (AAC ) in hospitals? (18) 6. Describe the NABH standards for care of patients with reference to COP1, COP2, COP3, COP18 & 7. Describe the process of Incidence Investigation and Analysis. Explain the benefits of conducting thorough investigations and the importance of Root Cause Analysis (RCA). (18)