Quality in Healthcare- Service & Medical Quality — DU B. Voc – Healthcare Management Previous Year Question Papers

(b)Draw a fishbone diagram mentioning the reasons observed while doing RCA of medication error in the paediatrics department. Analyse it with a Pareto diagram and analyse what quality project can be undertaken to prevent it in the future? (9x2-18) 7. Discuss.briefly any 4 Quality tools wliich can be used to improve the services and establish the culture of CQl in the organization? (18) & Medical Quality (DSC-10) 3. Attempt five out of the seven questions. 1. Quality is one of the important assets of the hospital, which can lead to long-term profits for the organization. Justify the statement, highlighting the importance, definition, scope, and benefits of .Quality in the hospital? (18) 2. An entry-level accredited 100-bedded hospital is seeking full accreditation from NABH. Describe the entire process the hospital has to follow to get the accreditation by discussing NABH, chapters, standards, and objective elements. Highlight the importance of NABH and mention in detail how the hospital can keep the accreditation intact by complying to the standards? (8,6,4) 3. Describe IPSG .3 in detail with its relevance in the day-to-day functioning of the hospital. How can compliance to IPSG 3 manage risks to patient safety in the hospital? (18) 4. Medical audits and medical documentation audits are important aspect to manage errors and prevent litigations in the future. Explain the statement detailing types, scope, purpose and advantages of the medical audits? 5. Explain the follo.wing : (iii) Spill Management 6. (a)Your hospital has seen a steep rise in complaints regarding the rude behaviour of front office staff. Explain how it impacts the services delivered and patient satisfaction. What measures can be taken to rectify the same?