Communication in Management — DU B.Com. (Hons.) Previous Year Question Papers

1. (a) List the elements of communication and elaborate them. (9) (b) What is Oral communication? Explain the merits and demerits of oral communication (9) (c) What do you mean by Non-verbal communication? Distinguish between verbal and nonverbal communication. (9) (d) Discuss various barriers of effective communication. (18) How can these barriers be minimised? (9) 2. (a) What are the common barriers to effective listening? Explain how these barriers interfere with communication. (9) (b) Differentiate between Empathetic and Appreciative ¡O O E e (c) Discuss the meaning of listening as an active process. What objectives does listening serve in (9) improving understanding, relationships, and decision-making? (9) (d) Describe the characteristics of a good listener. (9) 3. (a) State and elaborate different parts of Formal Business letter. (9) (b) What is effective written communication? Discuss (9) the key principles and steps involved in the process of effective writing. (9) OR 5. Write short notes on the following (any three (c) Diagonal Communication (d) What is an oral presentation? Explain the (d) Business Reports (6+6+6) importance of planning in an oral presentation. (a) Discuss the different types of interviewing (9) (b) Discuss the role of a manager in facilitating (9) effective group discussions. How can a manager ensure participation and productivity? (9) (c) Describe the complete meeting process from (9) initiation to follow-up. Highlight the importance of each stage and explain how it ensures the effectiveness of a meeting. (18) (9)