Consumer Affairs and Sovereignty — DU B.Com. (Hons.) Previous Year Question Papers

- (b) What kind of actions can be taken by consumers to handle dissatisfaction and express their grievances against malpractices by sellers? (9) (a) How has the liberalization and globalization of the Indian consumer market affected consumers? Elaborate briefly. (9) (b) By giving suitable examples, explain what is deceptive labelling and packaging? Also, mention any two laws applicable for complaint by consumers to curb the menace of deceptive labelling and packaging? (9) 2. (a) Discuss any three consumer rights provided under the Consumer Protection Act, 2019? When is the World Consumer Rights day celebrated? (9) (b) Describe the following terms as provided under the Consumer Protection (i) Deficiency in service (i) Unfair contract (9) (a) Briefly describe the Consumer Protection Councils under the Consumer Protection Act, 2019? (9) (b) Discuss the composition and jurisdiction of the State Commission under the Consumer Protection Act, 2019? (9) (a) Cite any leading case on "unfair trade practice" or on "deficiency in service" as decided by the NCDRC / Supreme Court under the Consumer Protection (b) Explain ASCI's role in curbing misleading advertisements? Mention its code of conduct. (9) (a) Explain the role of consumer mediation cell in resolving consumer disputes under the CPA, 2019? (9) (b) If a consumer has got a defective washing machine, mention the steps she should take to file a complaint in a consumer commission? Also mention the limitation period for filing a complaint under the CPA, 2019? (9) 4. (a) Describe the role played by BIS in quality and standardization? Briefly explain its hallmarking scheme. (9) (b) Explain the term 'Ombudsman'? Discuss the role of Banking Ombudsman Scheme in speedy resolution of consumer complaints. (9) (a) What role do consumer organisations play in strengthening the consumer movement in India? Discuss while giving suitable examples of two prominent consumer organisations working in India. Also, mention any two latest developments in consumer protection in India. (9) (b) "The food that we consume should be safe for consumption'. With the growing incidence of unhealthy food served to customers on flights, explain the role of Food Safety Standards Authority of India in protecting consumers? (9) Write short notes on any three: (a) Central Consumer Protection Authority (b) ISO 10000 suite (e) Grey Market (6x3=18)