Consumer Affairs and Sovereignty — DU B.Com (P) Previous Year Question Papers

Questions 1-4 carry 18 marks each. Each question offers an internal choice. Part of the questions to be attempted together. a. Explain consumer sovereignty and its limitations in modern markets. (9 marks) b. Discuss the socio-economic classification of Indian consumers. (9 marks) OR c. Describe post-purchase dissonance and measures to reduce it. (9 marks) d. Explain the legal rules governing price display and packaging. (9 marks) a. Define 'unfair contract' and 'restrictive trade practice' under CPA, 2019. (9 marks) b. Discuss the penalties and offences prescribed under the Consumer Protection Act, 2019. (9 d. What is the process of enforcement of orders passed by consumer commissions? a. Explain the role of TRAI in telecom consumer grievance redressal. (9 marks) b. Discuss the self-regulatory mechanism of Advertising Standards Council of India (ASCI). (9 OR a. Write a note on Real Estate (Regulation and Development) Act, 2016 (9 marks) b. Explain the investigative and regulatory powers of CCA. (9 marks) a. Explain the importance of Hallmarking of gold jewellery and AGMARK (9 marks) b. Discuss the role of Bureau of Energy Efficiency (BEE) star rating system. (9 marks) OR c. Discuss the functions of Voluntary Consumer Organizations in India. (9 marks) d. Write a note on National Consumer Helpline and GAMA portal. (9 marks) Write short notes on the following: (6+6+6=18 marks) a. Product liability under CPA, 2019 b. e-Daakhil Portal c. Mandatory BIS standards d. Consumer rights under CPA e. Role of Supreme Court in consumer protection