Retail Team Organization and Dynamics — DU B.Voc – Retail Management & IT Previous Year Question Papers

(b) Are the sources of misunderstanding between Martin and sharp common or unusual? (9) ±uss_tructions for Candida.£E¥ 2. Attempt five questions in total. 1. What is centralization and decentralization in a retail organization? Which is preferred more in a Changing environment? (9+9) 2. What is learning organization for retail business? 3. Explain the Motivation-Hygiene theory given by Herzberg. How do hygiene factors help an organization as per Herzberg? (9+9) 4. Two friends who have just completed Team and Organization Dynamics course at another college inform you that employees must fulfil their need for self-esteem and social need before they can reach their full potential through self-actualization. What theory are these friends referring to? Explain the theory in detail with. examples. (9+9) 5. Critically examine the trait theory of leadership. Identify two charismatic leaders and describe their leadership traits. (9+9) shrugged and said, "You want to go to get some coffee?" Over coffee, Martin told Sharp what she had been thinking for the past month and apologized for treating him unfairly. Sharp explained that what she saw as aloofness was actually respect and something akin to fear: He viewed her as brilliant and efficient. Consequently, he was very cautious, trying not to offend her. The next day, the office was almost back to normal. But a new ritual had been established: Martin and Soon their friendly competition was praised by everyone they worked with. (a) What might have happened had William Attridge not intervened? (9) until you two become friends again," he said, "or at least until I find out what's bugging you." Martin resisted for. a few minutes, denying that anything had changed in their relationship, but when she saw that Attridge was serious, she finally said, "Sharp seems more interested in dealing with Walter Murdoch." Sharp's jaw dropped; he sputtered but could not say anything. Attridge came to the rescue. "Walt's been safely kicked upstairs, thanks in part to Sharp, and neither of you will have to deal with him in the future. But if you're upset about that promotion, you should know that Sharp had nothing but praise for you and kept pointing out how this division would suffer if we buried you. With your bonuses, you're still making as much as Murdoch. If your work here continues to be outstanding, you'1l be headed for a much better place." Embarrassed, Martin looked at Sharp, who 6. What do you mean by job description? Prepare the job description of a Store Manager of a retail organisation. (9+9) 7. Distinguish between "Performance Appraisal" and "Potential Appraisal". Also discuss the various methods available for performance appraisal. 8. Read the following Case study and answer the questions that follow :- Mindy Martin was no longer speaking to Mr. Sharp. She had been wary of him since her first day at Alton Products; he had always seemed distant and aloof.